Q789 Online Privacy Policy – How We Protect Your Data

1. Introduction

Q789 online is committed to handling the personal information of our players with transparency and care. This Privacy Policy sets out in plain terms what data we collect from Pakistan players, why we collect it, how we use it, who we may share it with and how long we keep it. It also explains the rights you have over your own information and how to exercise them.

This policy applies to all services operated under the q789 online platform, including sports betting on cricket, PSL, T20 matches, football and esports; live casino games; slot games; the q789 online mobile app; and all related account management, deposit and withdrawal services conducted in PKR.

We take data privacy seriously not just because it is the right thing to do, but because our players trust us with real financial information — including PKR payment details and identity documents. That trust is something we do not take lightly, and this policy reflects the standards we hold ourselves to in protecting it.

If you have questions about any part of this policy after reading it, you are welcome to contact our support team. Details are provided at the end of this document.

2. Data We Collect

Q789 online collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser, and from third parties involved in payment processing. The categories of data we collect include:

Registration and Account Data

• Full name as registered
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Username and encrypted password
• City and country of residence

Identity Verification Data

• CNIC (Computerised National Identity Card) or passport details where requested
• Copies of identity documents uploaded for account verification
• Selfie or photo verification data where applicable

Financial and Transaction Data

• PKR deposit and withdrawal transaction history
• JazzCash, Easypaisa, Raast or bank account reference details (not full credentials)
• Bonus claims, wagering history and account balance records

Device and Usage Data

• IP address and approximate location
• Device type, operating system and browser version
• Pages visited, time spent and features used on the platform
• App version and session activity when using the q789 online mobile app

Communications Data

• Records of messages exchanged with our support team
• Feedback, complaints and dispute correspondence

3. How We Use Your Data

The personal data collected by q789 online is used for the following purposes:

We do not use your data to build advertising profiles or sell information to third-party marketers. Any promotional communications from q789 online are based solely on your account activity and preferences with us, and you can opt out at any time through your account notification settings.

4. Payment Data and PKR Transactions

Q789 online processes all real-money transactions in PKR through trusted payment processors. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment is handled by the respective payment provider using their own secure infrastructure.

Q789 online receives confirmation of successful payment and stores a transaction reference for your account records. We do not store full mobile wallet credentials, bank account passwords or card CVV numbers on our own servers at any point in the process.

Your PKR transaction history — deposits, withdrawals, bonus credits and betting settlements — is stored in your account and is accessible to you from your account history section. This data is retained for account management and compliance purposes as described in the Data Retention section below.

5. Data Sharing with Third Parties

Q789 online does not sell, rent or trade your personal data. We may share limited data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum information required to process your PKR transactions securely.
• Identity verification providers: Where third-party KYC services are used to verify identity documents, only the specific data required for that check is shared.
• Platform technology partners: Casino game studios, sports data providers and platform infrastructure suppliers may receive anonymised or session-level data necessary to deliver their services within the platform.
• Legal obligations: We may disclose personal data if required to do so by applicable law, court order or lawful authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.
• Fraud prevention: Where we have reasonable grounds to suspect fraudulent activity, account abuse or money laundering, relevant data may be shared with fraud prevention services or law enforcement agencies.

All third parties with whom q789 online shares data are contractually required to handle that data securely and to use it only for the specific purpose for which it was shared. We do not permit third-party partners to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

Q789 online uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The types of cookies we use are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your betting slip and preserve your language and currency preferences. The platform cannot operate properly without these cookies.
• Performance cookies: These collect anonymised data about how players interact with the platform — which pages are visited most, where errors occur and how the app performs on different devices. This data is used purely to improve the platform and is not linked to your personal identity.
• Functional cookies: These remember your preferences, such as your preferred sports markets, notification settings and display options, so you do not have to reset them every time you log in.

Q789 online does not use third-party advertising cookies or embed external social media trackers in its core platform pages. When you first visit the platform, a cookie notice will be displayed and you can manage your cookie preferences from your account settings.

7. Data Retention

Q789 online retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention approach we follow is:

• Active account data: Retained throughout the life of your account and for a period after account closure to allow for dispute resolution and compliance review.
• PKR transaction records: Financial records including deposits, withdrawals and betting history are retained for a minimum of five years for compliance and audit purposes.
• Identity verification documents: Retained for the period required to meet legal and compliance obligations. Once that period has expired, documents are securely deleted.
• Support communications: Records of customer support interactions are retained for up to two years from the date of the last interaction, unless a longer period is required due to an ongoing dispute.
• Session and device data: Anonymised usage and session data may be retained for up to twelve months for platform analytics and fraud detection purposes.

When personal data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Q789 online implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or alteration. Key measures include:

• SSL/TLS encryption for all data transmitted between your device and our platform
• Encrypted storage for sensitive account and payment data
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular security reviews and monitoring of platform systems
• Two-factor authentication options available to players for additional account security
• Fraud detection systems that flag unusual account activity for review

While we take all reasonable precautions, no online platform can guarantee absolute security. Players can help protect their own accounts by using a strong, unique password, enabling two-factor authentication where available, and never sharing login credentials with anyone.

9. Your Rights Over Your Data

As a player on q789 online, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

• Right to access: You can request a copy of the personal data we hold about your account and activity on q789 online.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can request that it be corrected. For certain account details, you may also update these directly from your account settings.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. This right is subject to legal obligations — for example, financial transaction records may need to be retained for compliance reasons even after account closure.
• Right to restrict processing: In certain situations, you can ask us to restrict how we use your data while a concern or dispute is being resolved.
• Right to data portability: You can request a copy of certain account data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing notifications — you can withdraw that consent at any time via your account notification settings.

We will not charge a fee for handling data rights requests submitted in good faith. However, where requests are excessive or repeated without reasonable grounds, we reserve the right to charge a reasonable administrative fee or decline the request, explaining our reasons for doing so.

10. Children and Minors

Q789 online is strictly an adult platform. Our services are not directed at, and are not intended to be used by, anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

If we discover or are notified that an account has been registered by a minor, we will immediately suspend that account, void any associated activity and take steps to delete the personal data involved as soon as practicable. Any funds associated with the account will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you believe that a minor may have registered on q789 online, please contact our support team immediately so that the matter can be addressed without delay.

11. Updates to This Privacy Policy

Q789 online may update this Privacy Policy from time to time to reflect changes in our platform, services, legal obligations or data practices. When material changes are made, we will update the "Last Updated" date shown at the top of this page.

For significant changes that affect how we use your personal data in a way that requires your awareness or consent, we will endeavour to inform you via the platform or through the contact details associated with your account. We recommend reviewing this page periodically so that you are always aware of how your data is being handled.

Continued use of q789 online following an update to this policy constitutes your acknowledgement of the revised terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how q789 online handles your personal information, please get in touch with our support team:

• Live chat: Available within the q789 online platform and mobile app — the quickest way to reach us
• Email: [email protected] — displayed for reference only, not a clickable link
• FAQ: Visit our FAQ page for answers to common privacy and account questions

We aim to acknowledge all data-related enquiries promptly and to resolve them within a reasonable timeframe. For complex data access or deletion requests, we may require verification of your identity before processing the request to protect your account security.